Wrenella Pierre has filed a lawsuit and Chase officials said Monday they’re investigating how the mistake happened.
When Pierre and her husband built their home in 2007, they got two mortgages through Chase.
According to the lawsuit, the bank notified credit-reporting agencies last year that Pierre had died. They sent a letter of condolence to the family, saying someone from the bank would be in touch about the mortgage.
Pierre says she notified bank officials that she was alive and also went to a local branch to correct the mistake.
A month later, the lawsuit alleges, credit agencies still reported her dead.