United Airlines released a detailed apology to the man with cerebral palsy who crawled off one of their airplanes after delayed assistance from employees.
The company apologized for their service towards D’Acree Neal, the disability activist who reportedly crawled to the front of the plane after employees were slow to bring an aisle-sized wheelchair to him.
The Los Angeles Times reports:
In a statement, United acknowledged the airline made “a mistake” by taking away a wheelchair that was arranged for the 29-year-old passenger, who said he couldn’t wait because he needed to immediately use a restroom.
“We’ve apologized to him for that delay,” the airline said. “We hope that all of our customers understand that this situation doesn’t reflect the level of service we provide to customers with disabilities each day.”
The airline drew attention to the “24-hour Disability Desk” available to all passengers, and provided Neal with a $300 compensation ticket.
However, this year hasn’t been the best for airlines and disabled passengers. The site reports:
In the first six months of 2015, 459 complaints have been filed over civil rights violations of disabled passengers, putting the U.S. airline industry on pace to surpass last year’s total by 18%, according to data from the U.S. Department of Transportation.
Critics pointed out issues with disabled passengers don’t just occur among domestic airlines, but during international flights as well.
SOURCE: Los Angeles Times | VIDEO CREDIT: Inform
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